Refund policy

Southern Yacht Electrics – Terms & Conditions

1. About Your Order

All orders placed with Southern Yacht Electrics (“we”, “us”, “the Seller”) are governed by these Terms & Conditions. No other terms apply unless we agree to them in writing. This reflects: “Every Contract… will be governed by these Conditions… No order will be subject to other provisions…”

Product descriptions, images, and technical information are for guidance only and do not form part of the contract. (From: “Information about or samples of the goods are for general guidance only…”)

Prices may change if our suppliers adjust their pricing. VAT is added at checkout. (From: “The Contract price will be the price ruling… the Seller may notify the Buyer of such price variation…”)

2. Liability

We do not exclude liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation. (From: “Nothing in the Contract excludes or limits the Seller's liability for death or personal injury…”)

We are not responsible for indirect or consequential losses such as loss of profit, business interruption, or loss of goodwill. (From: “the Seller will not be liable… for any indirect or consequential loss…”)

You are responsible for ensuring the products you order are suitable for your intended use. (From: “The Buyer will be deemed to have satisfied itself… that the goods have the functional capability required…”)

3. Payment

Payment is taken at checkout. For trade customers with credit accounts, payment terms remain as agreed. This is based on: “Payment must be made… not later than the last day of the calendar month following the month of delivery…”

Late payments may incur interest and may result in suspension of further deliveries. (From: “the Seller will be entitled… to charge interest… and… to suspend delivery…”)

4. Delivery

Delivery dates are estimates only. We are not liable for delays outside our control. (From: “The Seller will not be liable for any loss… caused… by any delay in delivery…”)

Delivery is considered complete when goods reach the address you provided. (From: “Delivery will be deemed to have been made when the goods are delivered to the address specified…”)

If you believe your order is damaged or incomplete, you must notify us within 7 days of delivery. (From: “the Buyer will notify the Seller strictly within seven days…”)

5. Returns

We do not supply goods on approval. Returns must be authorised before sending items back. (From: “We do not supply goods on approval… goods found unsuitable should not be returned until confirmation…”)

Stock items may be returned if unused and in new condition. A minimum 10% handling charge may apply. (From: “a minimum 10% handling charge is normally made on returns…”)

Special‑order or non‑stock items cannot be returned. (From: “Items… not normally stocked cannot be returned or credited.”)

6. Risk & Ownership

Risk passes to you upon delivery, but ownership remains with us until full payment is received. (From: “Risk in the goods will pass… legal title… will not pass… until… full payment…”)

7. Export Orders

If you export goods outside the UK or Ireland, you are responsible for complying with all export laws and obtaining any required licences. (From: “the Buyer shall be solely responsible for ensuring compliance with all applicable export control laws…”)

8. Force Majeure

We may delay or cancel an order if events outside our control prevent us from fulfilling it (e.g., extreme weather, strikes, supply issues). (From: “acts of God… strike… delay… inability to obtain supplies…”)

If such an event lasts more than 120 days, either party may cancel the order. (From: “if the event… continues for… more than 120 days… either… may… terminate…”)

9. Data Protection

We collect customer information to process orders and provide support. We do not share your data outside our company group. (From: “will only use such data in implementing the Contract… will not disclose such data to third parties…”)